ABOUT THE PLAYGROUND
Evergreen Adventure Playground is an open access, free, supervised adventure playground situated in just under an acre of land in Hackney East London for children 5-15 years old. A variety of indoor and outdoor activities are offered, and all are inclusive, child-centred and child-led.
All children need to be registered before being left at the playground, which can be done on the day of attending by a parent or carer. There is no waiting list for the mainstream programme and a limited number of spaces for the inclusive play project. For the inclusive project, ask to speak to the Inclusion worker who will further explain the programme and how to gain access. All information is treated as confidential.
Evergreen Play Association is a registered company and charity (Registration No. 1003625), mostly funded through grant applications and donations. Trained full-time play leaders supervise children and organise activities at the playground. A voluntary committee of parents and the local community help to manage the site.
We want our playground to be a happy, friendly and welcoming safe place for all children to play in. Evergreen Adventure Playground has a basic set of rules which we expect all users of the playground to follow:
The play workers will warn any child who is breaking any of these rules or doing anything which is dangerous either to themselves or others. If the child continues to break these rules, then they may be banned from using the Playground. A ban may be for a short period (e.g. a morning, an afternoon, one day or more) or a longer period (e.g. a week or more). In serious cases, a child may be banned permanently.
If a child is banned for a week or more, the parent or carer will be sent a letter explaining why a child has been banned and asking them to come down to the playground and talk to the playworkers about the child’s behaviour. A banned child will not be allowed back on the playground unless the parent/carer does so. It is the parent/guardian's responsibility to tell the child where they should go if they are banned (e.g. a friend or neighbour if you are not at home).
If you are unhappy with the way your child has been treated on the playground or have a complaint about the playground and the service provided, please let the play workers know.
If, after talking to the play workers, you are still unhappy please put your complaint in writing to the Management Committee, marking the envelope ‘Confidential’ and sending it to: The Management Committee, Evergreen Play Association, Adventure Playground, Beehive Close, London E8 3JT.
Your complaint will be dealt with as quickly as possible. You may be asked to meet with the Management Committee to discuss your complaint. The Committee will write to you to let you know what action, if any, will be taken as a result of your complaint.
If you still wish to take the matter further contact: LB Hackney Play Service, Hackney Service Centre, 1 Hillman Street, E8 1DY.